JG
Janice G

1 reviews | Active since Oct 2019

17 Oct 2019, 16:24

Home loan complaint

Two months ago we had app**** for a new home loan which was approved but then we lost the property due to the credit department at FNB took at least 2 weeks to finalize the final credit assessment. We have now app**** for a new application just last week. Did everything we were told to do. The property valuation was completed last Thursday and here we sit once again in the same predicament as last. Waiting on credit 4 days now to give their final approval. I am at the point where I will now take my business elsewhere as this is frustrating. Which ever bank that will be giving me the home loan approval is the bank that I will take all my accounts to including my current home loan. I'm just really disappointed.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Oct 2019, 08:44
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is   ***NF

Regards

Hello Peter Complaints Team 

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