HOME LOAN ASSISTANCE

My review is actually less than a star... We have been trying to get assistance on our Home Loan with no success, your consultants are not helpful at all and we have been struggling just to get a plain answer on what we need to do to decrease our monthly payment???? We have filled in 3 different forms now AND STILL THIS IS NOT ENOUGH. I have been a customer for +-15 year and this is the most appalling service I have received so far this is absolutely terrible!!!