Home loan application - NO COMMENT AND SIMPLY THE WORST AND INCONSISTENT BANK

The worst bank ever! I have requested a bond and this application has been dragged since July 2020. The amazing thing is that FNB had no clue what documentation to ask (ghost documents which don't exist) and I have had a bond approved in 2019 with the same documents. And now my current bond has been cancelled as the property was sold. I now request further bond using my EXISTING BOND FREE property for something which I clearly qualified for. The inconsistency from the consultant who has not been very forthcoming to follow up and it is entering into 2 months for this simple application. I was told initially that I would qualify for R1.6 Mil and now I have requested for less. But FNB cannot give me any specific reason as why I did not qualify for less and with very vague replies from them... I have been with them for 20 years + and I truly am a very confused and frustrated client. I have requested for managers to contact me on multiple occasions but not one person would take the initiative to call me and take ownership. I am not surprised as why most FNB clients are leaving and I will be soon doing just that.

Oh and their *** DOESNT WORK ... they have an automated email to further ask me to log another complaint... I wonder how many layers of complaints I need to register before I get to speak to a REAL PERSON!