1 reviews | Active since Sept 2016
Home loan application declined
<p>I have been a loyal FNB customer for 4 years. I recently app**** for a home loan and it was declined due to affordability. My total debts per month is R5800. My debt only takes less than 25% of my take home. Therefore, my total debt to gross income ratio does not exceed 55%. Im shocked at the fact that they have said that I do not qualify and will never qualify even for a lesser amount. Im dissappointed as this is the second time that I've been declined. Even after I had paid off R8 000 towards my purchase card and another R10 000 to the other debt that I have. What must i do to qualify?</p>
Good day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)