NM
Ntha M

1 reviews | Active since Jan 2012

21 Jun 2017, 11:36

Home loan application decline

<p>I am a Private Wealth client and my husband is Private Client. We have been banking with Fnb for as long as we can remember. We have app**** for a home loan a week ago and have now been declined due to affordability. Between me and my husband we have 4 sources of income. After paying our monthly expenses we are left with more than double what the bond costs are. FNB has our profile and all monies get paid into your bank. I am so disappointed that you can see we can afford but you chose to decline us. I wish i was not banking with you. Please kindly resolve this asap as i have until the end of the day to revert back to the developer before he let the unit available to other buyers.</p> <p>I thought your motto is how can we help you but you havent helped me at all. I need my loan approved before close of business today.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Jun 2017, 12:26
Official

Good Day,

Thank you for taking my call earlier.

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

As per our telephonic conversation I have logged a formal complaint on your behalf and have routed it to the relevant department for investigation and resolution. I have requested that they provide you with feedback.

Complaint reference number is ***.

Regards,

Complaints Resolution

Naomi Petersen

*** (option one)