CE
Cobus E

1 reviews | Active since Aug 2015

11 Aug 2015, 18:44

Home loan agreement

Dear Fnb,<br> <br> As per the record below supp**** by the attorneys, please note that we app**** for a bond via Ooba- Marinda Reyneke- on the 5th of March 2015, to the value of R1.35m. This was approved and the registration process was set into motion on the 31st of March 2015<br> <br> However, to my surprise, the bond was revoked due to an error made by the FNB required attorneys - Boshoff Inc- causing FNB to revoke the approval, due to the incorrect address being supp**** by Boshoff Inc- Mc Vd Berg has been asking for this amendment to be done since 5 May 2015,now forcing me to reapply. <br> <br> My concerns- or rather frustration is caused by the following:<br> <br> 1. I am being penalised for a FNB nominated attorney's error and delay in the process- documentation can be provided as to the lack of progress from these FNB nominated attorneys<br> 2. I now need to re- apply for a bond, but the info provided to Fnb by Ooba on the new application is incorrect, and no one from Ooba nor FNB seems interested in assisting us<br> <br> This issue has been caused by the incompetence of FNB and your selected attorney in this matter, however I am at the short end of this situation at NO fault of mine.<br> <br> Regards

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Aug 2015, 08:30
Official
Hello cobusengelbrecht,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the Relevant department who will provide you with feedback.

The reference number is 738908.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)