1 reviews | Active since Jun 2016
Home loan account not reflecting on Online Banking Profile
<p>I have a home loan with the bank and I was referred you to the branch for them to check why the bond is not reflecting on your online banking profile. I am told (by Home loan Department) that when I have FNB online banking ,all the product you have with FNB should reflect and don’t have to link the accounts one by one. I have now been asked to contact you (Online Banking) guys on ***but i am always holding a phone as no one is answering. Kindly link my home loan account.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)