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Onica M

1 reviews | Active since Oct 2018

25 Jan 2019, 10:34

Home loan

FNB wants to cheat me. They went about my Home loan application in an ********* manner. I was offered financing at an interest rate of 11.40% which I based my informed decision on & signed off the documents. But later the Du Toit Attorneys failed to check the discrepancy of the interest rate showing 13.50% on the documents they brought to me to sign off so that the bond could be registered. Now FNB wants me to pay the bond installment at 13.50% & refuse to fix the discrepancies they caused in the first place. I budgeted for an interest rate of 11.40% not 13.50% which is beyond my affordability that's why I agreed to go into business with FNB but now they are acting as *******. I want the interest rate to be corrected immediately before my first installment runs end of the month of January.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Jan 2019, 12:03
Official
Good day Onica, 

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

 As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

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