1 reviews | Active since Sept 2018
Home loan
Good day I have a home loan with FNB i recently contacted them for assistance as my husband's salary has decreased due to the fact that we now works 15 day a month as there is no new business coming in.
The problem is that his salary is now half as a result , we asked FNB to expend the loan from 240 to 360 months in order for us to afford the repayment they , the consulted advised to first miss a payment then they will be able to assist regarding payment arrangement.
I'm disappointed with FNB as i expected them to assist with our and they just clearly refused to assist us .
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***