Home Finance Resolutions

Not satisfied with the way FNB is handling my case of refunding my money. RE: *** - [External Email] Contact photo From Home Finance Resolutions on 2022-01-13 16:14 Details Headers Plain text Good day Mr. Mudzielwana,

The finance department has provided feedback on the matter.

They have advised that the funds could not be allocated to your homeloan account, therefore they were reversed back to the bank that the payment was made from being ABSA.

May you please contact your bank and confirm if the funds have been received.

Regards

Innocentia Ndlovu

From: *** <***> Sent: Tuesday, January 11, 2022 8:08 PM To: Home Finance Resolutions <***> Subject: Re: *** - [External Email]

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CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments! FNB Cyber Security Office.

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On 2021-11-25 10:54, FNB Home Finance wrote:

Good day Mr. Mudzielwana,

We'd like to thank you for your patience you have shown us regarding your request to trace the funds you have paid and allocate to your homeloan account. Our Finance department has established that an incorrect branch code was used when making the payment, belonging to either FNB Lesotho or FNB Swaziland. They are liaising with these two branches to trance funds in their end and allocate them to your homeloan account and be backdated to the date you made the payment. We will keep you updated on the progress. May you please use the details below to make payments to your homeloan account in future:

Account number: *** Reference number: ***

Regards Innocentia Ndlovu

Good day I have been patient till date I wonder whether my case is still priority or you forget about it as now is the end of 2 months but nothing seems moving