Home Affairs at FNB Merchant place Rivonia

I am so angry and disappointed at FNB Merchant Place in Rivonia. I have been passed from pillar to post and have spent all my minutes trying to get hold of the office manager at the home affairs unit. I have 3 simple questions that need to be answered and no one is taking me seriously. This is simply terrible customer service and quite frankly unacceptable for a bank that labels their slogan as "how can we help you". Its these simple things that we simply just cant get right. I demand that someone call me back to have my questions and by COB today, otherwise i will cancel my account at FNB and move over to someone who appreciates my business.