Holiday season ****** by Fnb Housing

I received an sms from fnb that they would be deducting my bond from 11 Dec and I do not wish for this to happen I should advise by a certain period of which I did. Still took the trouble to call them a few days ago to confirm they would not be deducting my money as that was money for the holidays with my kids in our new house to enjoy. I informed them that I will be getting my salalry at the end of December and they should deduct th em as per our agreement. They then further tell me their tracker is only active between 6am -pm, to be safe I should transfer my funds to another account as he could not guarantee they won't take it. They then deduct my money before that time, when I call their call centre, transfer me from on person to the other to getting off a 100 times using my airtime mind you. How am I supposed to enjoy Christmas with no money, the gifts I was supposed to buy for my kids, now what. I have been with FNB for a years they should be be able to check and see that I get paid on the 30 even in December. Cannot even reverse this..then they thank me for ruining my Holidays and enjoyment of this season in my new house.