1 reviews | Active since Jun 2017
holding time/ Loan Statement
Dear FNB I just require my statement from your legal team I called three times all calls averaging 40 min + to no answer. I get that you are busy but this is ridiculous please can I have somebody email my statement that's all I require. I would appreciate your assistance as I need this urgently.
Hello TumiBoi,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello TumiBoi,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good day Mr. Tumelo K Mokwena,
Please view the below message sent from Loans,
Thank you for your email. FNB Loans tried to call you on *** regarding your compliant ***NF to no avail. Herewith attached is the statement for your loan account *** for your perusal.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery. We value your relationship with FNB Loans and are committed to providing you with the highest level of service.
Should you require further information please do not hesitate to contact our Collections department on ***.
Kind Regards,
Good day Mr. Tumelo K Mokwena,
Please view the below message sent from Loans,
Thank you for your email. FNB Loans tried to call you on *** regarding your compliant ***NF to no avail. Herewith attached is the statement for your loan account *** for your perusal.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery. We value your relationship with FNB Loans and are committed to providing you with the highest level of service.
Should you require further information please do not hesitate to contact our Collections department on ***.
Kind Regards,