MP
Megan P
1 reviews | Active since Dec 2017
26 Jul 2019, 10:52
Holding time is pathetic
I tried to call your personal loans department to find out if I can increase my loan amount. I sat in the phone for 40 minutes before I hung up. Your waiting time is ridiculous. From someone that works in a call center environment I find this appalling. Please get someone to phone me today so I can find out if I can increase my personal loan amount. M Pettit ***1****9
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Replies (1)
FNB (First National Bank)'s replyOfficial
26 Jul 2019, 12:50Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply26 Jul 2019, 12:50
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***