Holding the Line for 25 Minutes for Nothing

Dear FNB,<br> <br> On Friday, 13 February 2015 just after 14:00, I attempted to call my relationship banker at FNB. I was on the line for literally 25 minutes without speaking to anyone except for the switchboard operator.<br> <br> All I'd like to know is, what do you consider and acceptable waiting time for a Platinum client?<br> <br> If you have sufficient clients to occupy your call centres to this extent, than surely you have sufficient income to employ additional operators.<br> <br> Please don't ruin your still good reputation as a bank that delivers efficient and cost effective solutions.<br> <br> Disappointed.