VV
Vicki V

1 reviews | Active since May 2011

26 Mar 2017, 16:25

Holding on to money that not theirs

<p>Salary was paid in the 25th. Every one at the company got salaries except all staff banking with FNB. Phoned FNB on the 26th twice. </p> <p>Although both call centre ladies were very nice, and tried to help, still nothing is fix. </p> <p> </p> <p>this is unexceptable. People work during the week and have to do certain things on payday weekend. These people don't get time off to go shopping and pay bills during working hours. </p> <p> </p> <p>A simple apology wont do. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Mar 2017, 12:25
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)