1 reviews | Active since Apr 2014
Holding on so long to get a statement
Everytime I call to get my smart loan statement I have to flippen hold for 20 minutes I always hang up before getting through. Your automated system only asks for a fax number I mean like really at this day and age. All I want is my statement so I can pay you. This is 1 of the reasons I stopped using my cheque account and left FNB. I need that statement.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***