Holding on forever, worst and pathetic service ever. Who will pay my phone bill

How long does any individual have to hold on , before a live human being answered your call. Calls are charged at standard rates. I contacted ***, selected option 2 and have been holding on for almost 45 minutes. You manage a contact centre , have you never heard of AHT-- Average Hold Time, that has an impact on your stats. I want confirmation on when the debit order switching request was forwarded to GETSAVVI HEALTH and I want proof as well. Please forward this information by no later then 14h00.