1 reviews | Active since May 2013
Holding on forever to change a debit order date
I have called the contact center 3 times now to change my debit order date on my personal loan and held on for more than 15 minutes each time. I have emailed my 'Private Banker' last week already and had no response.
I am sure fnb will be very quick to charge bank charges if my debit orders bounce yet you make it such a mission to change a debit order date.
Employ more staff if you have to as poor turnaround times and holding on for 15 minutes at a time is not acceptable- you do not pay my phone bill!
Good day Sameera,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good day Sameera,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)