1 reviews | Active since Mar 2009
Holding on for over 40 minutes to get service
Hi, I need to reverse a debit made on my account and went into the Clearwater branch - I was advised that it would be easier to reverse debit telephonically through the ********** 000.
I contacted this number and went through to an agent, who requested me to verify my details (I verified my details) and was put on hold for 40 minutes.....
It is unacceptable to hold on for so long and one cannot reverse the debits online (over R200).
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)