MM
Mpho M

1 reviews | Active since Feb 2018

19 Feb 2018, 17:10

Holding for more than 20mins and getting no help

Your contact centre agents need to be trained! Their service is awful

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Feb 2018, 08:49
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***