holding for long and when they answer they busy Ta

Went to fnb telephone banking to request assistance on my Bond/Home loan Account. I was holding for long as everytime when they answer I will be disconnected and when I'm through there would be no one speaking but voices of ladies talking about their love of handbags, I fail to understand what was happening, is that how FNB Home Loans call center service is like? Could u please assist us clients and make us your priority as we hold for almost 20 minutes only to hear people talking about how they love handbags. I am so disappointed. This call I made on Saturday the 16th of January 2016 around 11:00 - 11:25. That is what I call BAD Service from Fnb Home Loans Call center Department. Disappointed Client.<br>