1 reviews | Active since Dec 2017
Holding for 30 Minutes for a supervisor
I called FNB call centre to apply for a new card. the 1st department transferred me to another. when the 2nd person answered they wanted to send me back to the 1st department.
I explined my issue and that i was just transferred from the 1st appointment and after going back and forth with the Agent by the name of Boitumelo, she agreed to get her Supervisor. she put me on hold....we are at 34:04 munites holding as i type this.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)