1 reviews | Active since Jun 2015
Holding for 11:28 for a call to be answered. Who should pay for this call?
<p>Do you honestly expect that it is reasonable to keep someone holding on for more than 11 minutes just to have the call answered. I eventually terminated the call because I am paying the call charges while I listen to your "We are experiencing higher than normal call volumes" non-sense. How do you expect me to resolve an issue if you don't answer your damn phones? </p>
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)