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Andrew A

1 reviews | Active since Oct 2017

09 Nov 2017, 10:33

holding fo 20 mins on merchant services reporting the speedpoint nofunctionality and then get cut off

Well this just gets worse and worse. I get to speak to a consultant for which I waited 15 mins to do report the fault which I have and then am put through to financial services to look at statements. Here I listened to music for 20 mins and then get cut off. This is not acceptable. This stuff has not yet worked since day 1. Its the 3rd speedpoint machine thats been installed and it still does not work. Is FNB just *********** is the question I ask myself Regards Andrew Attwood

PS this is a continuation of the ongoing disgustingly poor service that I have been receiving for the last 6 weeks. Please escalate this such that my business can function or if you are unable to do it then just be honest and tell me you dont care.

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Replies (2)
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Andrew A's update09 Nov 2017, 11:13
Reviewer Update
Thank you Lauren who I just spoke to at Merchant Services for calling me to address the problem. I have now been able to bank and process manual card not present issue. I have since spoken to Alistair from Gegima who has tried to fix the automatic banking issue. Its with a huge sigh of relief that I think we are now putting this issue to rest. I only wish that I did not have to get upset to the point of anger and call people *********** to get the service that in the end you guys have now delivered. Just its been a few weeks later than what should have happened in the first place. And if there are issues then by simply communicating you would have taken a huge amount of the anger away. At the end of everything I would like to say thank you for resolving this.
FNB (First National Bank)
FNB (First National Bank)'s reply09 Nov 2017, 11:56
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)