Hold/frozen accounts 😒

Have a nice day, I hope you are all well, I am still waiting for a response from fnb and I am losing hope because I have been asking for help for a long time and I still do not get it regarding the opening of my account. and I'm worried because the money on that card I will use to buy food and children's clothes for x mas, when I call the ***** division the phone is not answered I don't know what to do I'm asking for help

Thank you