Hold time ridiculous!
Hi FNB! As I type this I have already been on hold with your paypal call center for 10mins! I have the call recording should you require it to validate my story! This is crazy! I have a simple query and have used tons of airtime just trying to get through to a consultant! Of course, when the clock strikes 6pm the call center will no longer be able to assist and I would have held on the line for almost 15 mins! Shocking service!
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***