Hold on Trust Acc due to fica requirements

I fica my trust account with my branch (Woodlands_PTA) during November 2014 and again on 5/2/2015. Due to a mistake on their side my account has been put on hold. I have submitted the required documents via the bank on 11/2/2015 and again to fnb business directly upon their request on 18/2/2015. On 19/2/2015 a consultant with fnb business informed me that a consultant will phone me. To date (23/2/2015) nobody form fnb business has phoned me as I was promised and the account is still on hold. I urgently need to access the account, but cannot do so. <br> <br> I sent another email to fnb business on 23/2/2015 and was informed that I must contact them at *** seeing that this is the only route available for assistance with this query. My first phone call lasted 17 minutes and the second one 16 minutes without them answering due to high call volumes. <br> <br> At this stage and with the level of service I received, I do not know when the account will be re-activated.