HOLD ON ACCOUNT WITH NO COMMUNICATION

I was convinced by one of the FNB sales people to register a "Savings Pocket" which i did. couple of days ago i find out FNB has gone and placed a hold on the account without any communication to me. I spoke to Dinashree through a chat service and was advised to call *** and press option 4 only to find the IVR did not have option 4. Then i called to FNB and was told i cant be assisted telephonically and that i have to go into a branch which I did the 20th Feb 2024 (Randburg square). I was assisted by Percy Mthombeni who clearly did not know how to go about the issue and had to consult with a colleague. the colleague came over to Percy's desk to assist and was eventually told the department to assist had already gone for the day (whilst i was told the branch is mandated to lift the hold) and that Percy Mthombeni would call me fist thing this morning for feedback. i have sent x2 reminders via eml to Percy and still there is no light at the end of the tunnel - let alone i still do not know why the hold was placed in the 1st place.