HOLD ON ACCOUNT

My worst experience ever with FNB, was to open up a savings account for my daughter who is still minor, the account was opened, card delivered but there is hold on the account, when I call to query this I am told the documents they received was completed incorrectly, then I resend the documents more than 3 times, I am told the hold is removed, when I went to the atm there is a hold again on the account, nobody contacted to tell me there is an issue, I had to call FNB and sit on the phone for hours, then I travel to and from the atm like an idiot to find out the account is on hold, I am making phone calls and travelling up and down to the atm at my expense here! someone really needs to fix this mess TODAY!