Hold Account
<p>My account has been on hold for the past couple of months. An investigation was conducted by the SAPS and I was cleared, but still the bank is not willing to remove the hold. I laid a complaint and the matter was taken to my branch, but Ive been given the run around as to why my account hasnt been removed of the hold. I've been constantly calling the branch trying to find out whats the reason behind the delay but to no avail or how they willing to resolve this issue. </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
