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john N

1 reviews | Active since Jul 2010

29 Dec 2015, 10:09

Hogg wash service

I made a credit card payment arrangement from my Cheque account as always, that I could not honour because the date that I agreed on fell on Sunday and going to the bank meant waiting for Monday. My debit order is alway on my Cheque account. Technically the credit card department does not even know that I have a savings account because never have they been authorized to debit that account. In fact, when I opened the simply save account with the aim of doing debit orders from it, I was told months later after some rejections that debit orders could not go through this type of account. Monday morning, I Missed a call that rang for 5seconds, which then after my \Simply save Account"was Bulldozed without my authority and consultation and the transaction was done from it. <br> Some principled And ethical Bank this is. <br> Never knew that First National Bank can do as they please without my consent just to get a payment. The same bank I've been using since 1997."""

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Dec 2015, 10:16
Official
Hello johntiiset,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 838677.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)