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bronwyn C

1 reviews | Active since Dec 2012

05 Feb 2018, 10:33

Hiring *********** people

I want to find out what is happening with my credit card. My ballance is never updated and I have no idea what I can spend. It takes weeks for you to finalise and update my card everytime I use it. Transactions stay pending for over a week. Your service has gone down. It says balance of 6k and available 21k.but I can't use what is available. I want my card updated as I use it like I have for 6 years. And this last year I have to beg you to do your job.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Feb 2018, 10:52
Official

Hello Cremen88 ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)
FNB (First National Bank)'s reply05 Feb 2018, 10:53
Official

Good day cremen88,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

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