1 reviews | Active since Jul 2011
Highway ******* for electricity
<p>I'm tired of getting ********** by local institutions with no recourse for action. Everytime I buy prepaid electricity using the FNB app, I get charged a ridiculous service fee. FNB tells me to go speak to Eskom as they don't charge a service fee, so I speak to Eskom who say exactly the same thing. FNB is offering this service so FNB should sort it out. I am not happy paying R103 service fee on R300 of electricity.</p>
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Thank you, I will wait to hear from you.
Thank you, I will wait to hear from you.