Highly unacceptable level customer service.

I am not sure about the exact date but I think this happened in March or early April. I went to this FNB branch to open up a youth account for my son as his older brother has a Transact youth account there because I have been banking with FNB since I was 15 years old so I want my kids to know the banking system at a young age. A lady there wearing a Moslem scarf was helping me, she did not inform me that the system was giving her a Islamic youth option, she just did it and I saw it on my phone later. I went back to them to say this is not what I wanted and they did not tell me and I asked them to cancel it so that I can go to another Bank. Today I was told at another branch that my son will only open an FNB account when he is 18 because of what that Moslem lady did. I want that account for my son and I am going to do anything in order to get it because the whole thing was not my fault. My name is Vela Vincent Huza,ID *** my son is Ngcali Liyanda Huza, ID ***. Thank you.