Highly irritated

I tried to contact you guys on the chat feature within the app and was first ignored for 45 minutes and then rerouted to someone who couldn't help me - which is highly frustrating!! I want to know why I can't see my two new connect devices on my app or the website? I also want to know why my one loan was extended by a month and shows I'm in arears when it was meant to end at the end of October?? I have never missed a payment as its a debit order so please don't ask if that's the reason! I also can't settle any of my loans early as when I want to transfer the funds to the respective accounts, it she's that all the balances are at R0.

I am really close to just closing my account and moving to a different bank as I've just had issues with FNB.