Highly irate and disappointed

I had a *****ulent activity on my account. I disputed it on 25/02/2024 and up until today had no feedback or issue has not been resolved. I must say I'm very disappointed as I switched banks from capitec and this would have been resolved if it was capitec bank. I've been on the phone in the branch with the ***** department and the consultant placed me on hold then dropped the line. I've asked a consultant to call me back and yet have not called back. I even spoke to a consultant via their online chat service and they keep on saying to call the ***** department or someone will call me back.. R1984 is not R1,00. What made it worse I received a call just now and spoke to Andries who transfered my call back in the que without telling me! This is the such bad service. I've never came across anything like this before. I work in customer service myself and never have a transfered or dropped a line on anyone before just because I do not have an answer for them. Poor service.