HIGHLY FRUSTRATED - FNB Merchant Services

Good day, I would like to complain about the poor service received fron FNB Merchant Services. We were in touch telephonically, with the relevant department over a month ago. We were asked to fill out an application form and send back, which was done timeously. Followed-up by going into the branch and calling several times. Were told that our application was in process and the matter had been escalated. Called a few times again and last week were told that the facilty was granted (much to our relief), was then tranferred to the technical department and was instructed how to update the parameters and then use the facilty. We then went on to inform all our clients that we were able to now process their sales. This morning we tried to use the facilty, and was unable to process from the very first sale. Called merchant services, only to be told that the facility is not loaded for us and went through a whole load of quetions, right back from the start. The lady Ilene that were speaking to was meant to call us back immediately, but never did. Went on to the website and complained...also NO RESPONSE! Now we cannot go ahead with processing sales for clients that have placed their orders over a month ago. We are HIGHLY frustrated with the lack of service from FNB and are concerned that we are going to lose the business due to this delay. This is very upsetting, especially in this poor economic client.