HIGHLY DISSAPOINTED

I am not happy with the outcome of my ***** dispute, yes the negligence was on my end I understand that part. I received a link as a reminder to pay my Netflix subscription which was due in the next 2 days, which looked normal to me, I went through the steps to pay the subscription as it's only R 99. Not only did an amount of R 1480.45 go off my account, I did not even have sufficient funds for that transaction to go through, which also left me with a negative balance. Why did the transaction not decline.

I disputed this with FNB and received a formal response in proper English basically saying to me its your fault as you authenticated the transaction using an OTP that was sent to my mobile number, my card was stopped and I had to pay the R 160 fee for the replaced card.

I have been banking with FNB for 14 years, I'm a banker and not even once did I think to switch to the current bank I'm employed by.

This was a first time offence, long and good standing customer and my dispute was still rejected with a copy and paste response.

I'm so disappointed in FNB I never expected this from you.