Highly Disappointing Service

On 03 April I went to ATM to do a cash deposit into account, upon entering pin the card was thrown out saying incorrect pin entered 3 times, which is not the case as the correct pin was inputted From 07 April 2026 I have received many calls from collections advising that I am in arrears, and I asked just about all the consultants that called as to why my card was rejected I was advised that there is Fica Documents that was outstanding and hence my card was blocked I asked consultants as to why I was not informed and they advised that I was and requested for information to be emailed regarding when I was informed and why card was blocked and to date no communication from FNB I went into branch this Saturday that passed 25 April 2026 and was assisted by a consultant who unblocked the card and we together logged into App and PC in branch and amount owing was R925 I then proceeded to deposit R930 into the account. I called your call centre today wanting to close this account and only to be told by a consultant that R12 and some change is still owing which for me does not make sense as the service advisor in the Cornubia Branch and I looked at the balance which was R925 and now to find out that R12 more is needed Please can I get clarification with this and I also request for this account to be closed as I do not wish to have anything to do with FNB any further as FNB blocks cards without communicating any outstanding FICA Requirements Also it does not make sense regarding outstanding FICA documents as this account has been years in existence and now out if the blue card gets blocked and to be told by your consultants that documents etc outstanding Its very disappointing as to the manner in which clients who have been with FNB for years are treated so poorly I am awaiting response and feedback regarding this