Highly Disappointing End after 10 plus years.

Do I have to give a star? Can't I give 0 out of 5?

Banking with FNB for the past 10 plus years of my life and I must say I am disappointed in myself not seeing how bad they actually are sooner, but hey FNB made it easy at the end.

Let us start at the beginning, I disputed a debit order in October 2019 and guess what? It is still pending a decision now 28th of June 2020, great service. To top it off waited 2 hours to speak to someone in secure chat just to be informed sorry I got through to Private banking and that unfortunately no one can assist me because I have a FNB gold account, and that I should please phone a call centre or visit the nearest branch. That was a bit of a low blow/slap in the face, almost if to say your business is good but not good enough for FNB because you are not a private client.

Tonight I used the FNB APP the same one they brag about waited two plus hours to connect to a banker, being number 2 in the queue, finally connected I had to send 3 messages waited 20 minutes and then the banker decided to end the secure chat without even addressing me, now I'm number 20 in the queue should be chatting to a banker in a day or two.

I find it funny that FNB is quick to upgrade you to the next available tier and increase your bank fees and charges, but when you have a problem no one seems capable of helping/sorting out the problem.

Just to finish off on a positive note, after 10 plus years with FNB, I am proud to say I am a Private client of Nedbank.