Highly disappointed with FNB consultants

This morning I have been on the telephone for 20min maybe more trying to get some assistance from FNB. I need assistance with my credit card as FNB have incorrectly allocated information to my card, thus preventing me from using my credit card for transactions. I have spoken to a few consultants this morning as I continuously need to call FNB back. Each time I utter my grievance to a consultant I am told they are putting me through to another department to help me and each time my call is disconnected. Once is acceptable but 3-4 times in a row is not. I am highly disappointed in the service given me by FNB and am very frustrated at the moment as I have still received no help in having my problem solved.