Highly Disappointed in FNB's Service – Delaying My Late Mother’s Estate

Highly disappointed in your service!

My mother sadly passed away in September 2024, and once the executor of her estate was appointed by the Master’s Office, they requested a balance certificate from FNB.

On 15 April 2025, FNB rep**** saying they were "busy with the verification process." To this day, we’ve had no further communication. As a result, the entire estate is pending—and the only thing holding it up is this outstanding balance certificate from FNB.

What makes this even more frustrating is that there are no funds in that account. In fact, there’s a good chance it’s now in arrears due to monthly banking fees. My mother opened the account intending to move her banking from ABSA to FNB, but she became ill and never got to complete the process.

Every other bank responded to the executor’s requests within a week. But with FNB, we've been waiting months, with no updates and no urgency.

Why is such a simple verification process taking so long?

This experience has left me seriously questioning my own relationship with FNB. If this is how my family will be treated one day, I’m honestly considering moving all my accounts elsewhere. Your poor service during a sensitive time is unacceptable.