Highly disappointed

FNB lacks that human touch, they rely on contact centers that have agents who have no idea what customer service is, no empathy, no soft skills, their lack of interest in your query by the tone of their voices, I’m dissatisfied and I’m looking at closing my account with FNB , they clearly have enough business that they do not care about their customers, i was promised a call back but till today I have not even received a message to say there has been an attempt to try to get ahold of me. I’ve lost faith and trust in their ability to service their customers effectively and efficiently. They should rather close all the walk in branches because each time you need help you get told to call the contact centre, what do the staff at their branches know??? If every time you have an issue you have to sit for hours on their landline listening to their automated option to finally get through to agents who do not care about customer service.