Highly disappointed and frustrated at the service

Each and every time I call the customer service line I am being transferred and no one can assist me with simple queries. And I have to keep doing the verification each time and it is very frustrating. This afternoon I tried to call once again and was transferred 3 times and the 3rd person I spoke to the line just went dead And I have not been assisted. It’s come to the point where I would rather not bother calling and work around the issue on my own. In this case I cannot and I’m at my wits end. Very poor service and your Staff is highly unprofessional, well at least the consultations I’ve spoken to thus far