Highly disappointed and frustrated

I recently made a visit to an FNB branch in New Germany, with an intention to make a new card. Firstly, the consultant informed me no charge will be debited from my account for both the temp card and the new card. Secondly, after a couple of days, I get an SMS saying that I will be charged for both cards. A few days after I went back to the branch to find out whether my card is available, they said no. I was informed by the lady at the door that I should have received an sms to come collect my card. 3 weeks later I was back at the branch waited a whole hour because the branch is clearly short staffed and was told by a consultant that my card wasn't even orderd. This is highly frustrating and infuriating how am I charged for a card that hasn't been ordered. The manager sat there and listened to my complaint and had nothing to say how inconsiderate and complacent can a manger be. I'm getting paid soon and the temporary card will expire how will I access my funds?This is disgusting and made me question the level of competence that the staff have.