highly disappointed

I received a phone call from fnb eskhawini mall being informed that I had a deposit of R3525 that was deposited to my account on the 19th December 2014.. of which I was not aware of, now the full amount has to be deducted or reversed on the 25th February, I had not budgeted for this. I asked the lady if they can not deduct the amount in 3 instalments, she said unfortunately it can not happen as the client had been without their salary since December, of which I understand, however was it my problem that they failed to do proper verification as the bank account did not match with the initials and surname for the person it was intended to go to. I was very happy with fnb but have lost the faith.<br>