Highly annoyed

Hi there

I am so irritated with FNB. My account was placed on the 26th May 2025, case no: ***. I sent the investigating officer all the documents required. Heard no response after that. Then on the 17th June opened up another case and the case number is *** and I also sent the documents to the investigating officer and then no reply. Then I sent an email to the investigating officer on the 23 June 2025 and still no answer.

Then I called them today 26th June 2025 and a agent advised that case no: *** has been finalized, so I asked when the emails to my other bank accounts which is capitec and discovery be sent so that they can take the hold on those accounts off.

Then the agent called the investigating officer and she advised that my email address is incorrect which they have emailed me on the email address before which is *** and also another case opened up on my account for some payment in March 2025 which I got no email for.

Highly annoyed as the case is finalized and my other accounts must be taken off hold as well which is Capitec and discovery bank and yet they refunded my friend her R49000 and also her Capitec account is still on hold.

I want this sorted out immediately