1 reviews | Active since Dec 2017
HIGH RISK CLIENT HA HA
Wesbank is part of FNB and Also Direct Axis. Great to know that i am firstly put up wrongly to be under debt reveiew, then i got that sorted and now i am a high risk client. I want o open an account, they said no. Two weeks later they called and said i qualifyy for a "Private Client" account, great i thought, i am getting somewhere..... I told the person who did the application i wish to move to FNB but will they offer me the same i have with my current bank, he said they will do better...... Got my card and twice called FNB for a error on the card, nothing was resolved. 30 days later i tried to make an effort again where the branch could not help me either, and tried to search for the error messages on Google, wow, i go my answer, then need my fica docs again, sent it and 2 days later i could use my card but not the 10 plus people i talked could assist me. I app**** for my credit card and facilities because i am ready to "SWITCH" they say so easy. Denied, I am a high risk client....... tried again, same message. Since April I bought 2 cars trough Wesbank, they dont seem i have a high risk problem, even paid off the one car in 5 months. Direct axis gave me a loan of R150000, they dont seem I am a risk either. Now how can Wesbank see me in all this bad high risk I am, but their partners in the same group are more than willing doing business with me. ???? Their adds are not the truth by switch easily they saying the can do, its is more a frustration to stay with your bank your are stuck with fir 23 years then move to a bank seeing you being a high risk
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
