HIGH RISK BANK | FNB DOES NOT CARE ABOUT CARD ***** | DO NOT BANK HERE.

The rumors are true, FNB does not care about solving ***** cases!! As I am writing am looking for a new bank for my small business.

I reported an unauthorized transaction on my FNB virtual card within mere hours of detection, explicitly advising that I did not recognize the purchase. I was assured of an investigation and feedback within 7–30 days. Instead, I discovered — through the app — that the case was unilaterally closed, allegedly with an “outcome communicated.” Yet I have received neither feedback nor restitution.

In good faith, I even furnished FNB with an investigation report from the supposed merchant, but this too was met with silence. The dereliction of duty is staggering.

I am left with no alternative but to migrate my business banking elsewhere.